Terms and Conditions

1. Agreement to Terms

Welcome to the website of Shepherd's Touch Homecare LLC ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website at www.shepherdstouchhomecare.net, including any content, functionality, and services offered on or through the website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our website.

2. Description of Services

Shepherd's Touch Homecare provides non-medical in-home care services to seniors and adults in Orange County, California. Our services include, but are not limited to, personal care assistance, companion care, homemaker services, specialized care (including dementia and Alzheimer's support), respite care, and transportation assistance.

The information provided on this website is for general informational purposes only and does not constitute medical advice. Our caregivers provide non-medical support services and do not replace the care of licensed medical professionals.

3. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates any applicable federal, state, or local law or regulation
• Impersonate or attempt to impersonate the Company, a Company employee, or another user
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Introduce any viruses, malware, or other harmful material
• Attempt to gain unauthorized access to any part of the website or its related systems
• Use any automated means to access the website or collect information from it

4. Chatbot and AI Assistant

Our website features an AI-powered chatbot designed to provide general information about our services and assist with common inquiries. Please note:

• The chatbot provides automated responses based on our service information and is not a substitute for direct consultation with our care team
• Information provided by the chatbot is for general guidance only and should not be relied upon as professional medical or legal advice
• Conversations with the chatbot may be recorded and analyzed to improve our services
• Do not share sensitive medical information, Social Security numbers, or financial account details through the chatbot
• By using the chatbot and providing consent, you agree to receive follow-up communications as described in our Privacy Policy

5. Consent to Communications

By checking the consent box on our chatbot or submitting information through our website forms, you expressly agree to receive communications from Shepherd's Touch Homecare via:

• SMS/Text Messages: Including service updates, appointment reminders, and promotional content
• Email: Including newsletters, service information, and marketing materials
• Phone Calls: Including follow-up calls, care coordination, and service information

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying "STOP" to text messages, clicking "unsubscribe" in emails, or contacting us directly. Opting out of marketing communications will not affect service-related communications necessary for your care.

6. Intellectual Property

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Shepherd's Touch Homecare LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Shepherd's Touch name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Shepherd's Touch Homecare LLC. You must not use such marks without our prior written permission.

7. Service Agreements

These website Terms and Conditions are separate from any service agreement you may enter into with Shepherd's Touch Homecare for the provision of homecare services. Specific terms regarding care services, scheduling, fees, cancellation policies, and liability will be outlined in a separate Client Service Agreement provided upon engagement of our services.

8. Employment Applications

Information submitted through our careers section or job application forms is subject to our Privacy Policy. Submission of an application does not guarantee employment. All employment decisions are made at the sole discretion of Shepherd's Touch Homecare LLC and are subject to applicable employment laws and regulations.

9. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We do not warrant the accuracy, completeness, or usefulness of any information on the website.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SHEPHERD'S TOUCH HOMECARE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE WEBSITE.

11. Indemnification

You agree to indemnify, defend, and hold harmless Shepherd's Touch Homecare LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the website or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Orange County, California.

13. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. If we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us: