Privacy Policy

1. Introduction

Shepherd's Touch Homecare LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.shepherdstouchhomecare.net, use our services, or communicate with us through any channel including our website chatbot, phone, email, or text messaging.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Full name, email address, phone number, and mailing address
• Information submitted through our contact forms, chatbot, or consultation requests
• Employment application information (resume, work history, certifications)
• Health-related information necessary for providing homecare services
• Emergency contact information
• Insurance and payment information

b. Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device information and unique device identifiers
• Cookies and similar tracking technologies

c. Information from Chatbot Interactions

When you interact with our website chatbot, we may collect the content of your messages, your questions, and any personal information you voluntarily share during the conversation. This data is used to provide you with relevant information about our services and to improve our customer support.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our homecare services
• Respond to your inquiries and fulfill your requests
• Schedule consultations and coordinate care plans
• Process employment applications
• Send you follow-up communications, service updates, and marketing materials (with your consent)
• Send SMS text messages, emails, or make phone calls regarding our services (with your consent)
• Comply with legal obligations and regulatory requirements
• Protect against fraud and ensure the security of our services
• Analyze website usage to improve user experience

4. Consent for Communications

By providing your contact information and checking the consent box on our chatbot or contact forms, you expressly consent to receive follow-up communications from Shepherd's Touch Homecare, including but not limited to:

• SMS/Text Messages: Service updates, appointment reminders, and promotional messages
• Emails: Newsletters, service information, and marketing communications
• Phone Calls: Follow-up calls regarding your inquiry, care coordination, and service updates

You may opt out of marketing communications at any time by replying "STOP" to any text message, clicking the "unsubscribe" link in our emails, or contacting us directly. Standard message and data rates may apply for SMS communications.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Care Team Members: Caregivers and coordinators involved in your care
• Service Providers: Third-party vendors who assist in operating our website and business
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is being collected about them
• Know whether their personal information is sold or disclosed and to whom
• Request deletion of their personal information
• Opt out of the sale of their personal information
• Not be discriminated against for exercising their privacy rights

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: